FAQ,s

At Refringo, we aim to provide clear and helpful information to ensure a smooth shopping experience.

How long does it take to process and ship my order?
Orders are typically processed within 1 to 2 business days, and shipping within the United States takes 5 to 7 business days. You will receive a confirmation email with tracking details once your order has shipped.

Do you offer free shipping?
Yes, we offer free shipping on all orders within the U.S. at no additional cost. We currently do not offer international shipping.

What payment methods do you accept?
We securely process payments through Stripe, which accepts major credit and debit cards, including Visa, MasterCard, American Express, Discover, Diners Club, and JCB. Upon successful payment, you will receive an email confirmation with your order details and receipt.

What should I do if my order is lost or damaged?
If an order is lost or arrives damaged, contact our support team at contact@refringo.com, and we will assist you in resolving the issue as quickly as possible.

Do you offer returns or refunds?
Returns and refunds are handled on a case-by-case basis. If you have any concerns about your purchase, reach out to us, and we will do our best to provide a satisfactory resolution.

How can I contact customer support?
For any additional questions or assistance, feel free to contact us at contact@refringo.com. We appreciate your trust in Refringo and are here to help.